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Maximize
One-Shot Sales Into A Continuous Stream Of Income
For
many business owners and marketers, marketing
only means getting new customers. True, getting
new customers is important for every business
but it is only one part of the OPTIMIZATION equation.
In order for a business to achieve exponential
growth, it must do the following three things:
-
Increase its customer base.
- Increase
each customer's frequency of purchase.
-
Increase each customer's average amount of purchase.
Marketing
must address all three of these areas to optimize
a business. For some reason though, 95% of marketing
dollars are spent on gaining new customers. But
by failing to increase your current customers'
frequency and amount of purchase, there's a good
chance that you're wasting valuable resources.
3
Steps To Avoid Perpetual One-Shot Selling
Restaurants are
a good example of perpetual one-shot selling.
It's not that people don't come back necessarily,
just that the restaurant makes no pro-active effort
to get them back. That's why I'm going to use
a restaurant to illustrate a simple 3-step formula
that will keep customers coming back over and
over again. This formula can and should be applied
to every business.
Step
1: Capture the names and addresses of all of
your customers.
Step 2: Systematically contact all of your customers
and ask them for more business.
Step 3: Offer a reward when you ask for more
business.
Sounds
simple enough and it is. But I can assure you
that any business that is struggling isn't doing
it and 90% of businesses that aren't struggling
could double their profitability-if they would
execute this formula. By execute, I mean contacting
the customers either individually or by a letter
that is computer addressed and laser printed and
sent to them. I don't mean sending a coupon in
the mail on the back of a lost child postcard
(although those are good for finding customers
in some cases).
The
Myth Of Passing Out Coupons
What about a method
that most small-time restaurants use: coupons.
I'll submit to you that most people using your
half-off coupon are looking for a deal more than
they're looking for a good restaurant to frequent.
Think
about the message the coupon sends to customers:
Our place is so bad that we've got to give it
to you at half price to make it worth your while.
Plus you don't make any profit on the transaction.
You must pro-actively seek to work the back-end.
Most businesses let their customers dictate what
their buying habits will be how often they'll
come back, how much they'll spend when they do
buy, etc. Most businesses are reactive when it
comes to re-selling their customers. If you already
have sunk the cost of generating and nurturing
a customer once, why not solidify the relationship
and profit from him forever?
Start
immediately to do everything in your power to
gain repeat sales from your current customers.
It may be something as simple as writing them
a letter or giving them a telephone call. But
one thing is certain if you don't ask for the
business, your competitors will.
Joint
Ventures: How to Gain $3.4 Million of Good Will
in 30 Days
One of the best
ways I know to leverage your time and marketing
dollars is to enter into joint ventures with other
businesses. The first place you need to consider
when looking to maximize profits is reselling
to your own customers.
If
you agree that your customers are your business'
most valuable asset, then you should see the potential
profits available if another business will make
its customers available to you. Available, that
is, in the form of consignment of goods, an endorsement
or a more integrated joint venture. Joint ventures
can work in one of two basic ways. First, you
let other companies play off your customer base
and then take a percentage of each resulting sale.
Or second, work a deal with other companies to
make their customers available to you and then
pay them a portion of each sale.
The
underlying principle of why this works is simple.
A business will spend some finite amount of time,
money, resources, and sweat developing a relationship
with its customers. The customers will have some
level of confidence in that company which translates
into their willingness to respond to offers made
by the company.
For
instance, a company might spend $50,000 a year
in advertising, $80,000 a year on commissioned
salespeople, and $5,000 a month for prime retail
space. These three expenditures alone not to mention
dozens of others account for almost $200,000 spent
a year to develop customer relationships. Now,
if you work a joint venture with the owner of
that store, you can access all of that money spent
for the cost of a letter.
Joint
Venture Marketing Offers Your Business The Ultimate
Financial Leverage
There are thousands
of ways to construct joint venture deals. You
have to be willing to actively pursue and put
together deals. When you present another business
owner with a proposition, your approach is all-important.
Just
like all good marketing efforts, you want to preach
benefits to him immediately. Don't just go up
to him and say, "Will you endorse my product to
your customers?" You have to paint the picture
first. You have to help him understand how it
works. Not everyone understands the dynamics and
leverage like you do.
The
marketing function of a business can offer tremendous
leverage. These concepts can be applied to almost
any kind of business successfully as long as you
keep an open mind and continue to think outside
the box.
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