The customer relationship management revolution of the 90?s emphasized the customer, but in most cases failed to produce the desired financial benefits. At Three Deep Marketing, we propose a different approach, one that focuses on the heart of the customer.
Three Deep’s customer centric approach to customer relationship management fully leverages all of your marketing assets to increase brand loyalty to drive sales and profits. Moving from the one way message, one-off transactions, unlinked databases and short term incentives that have dominated CRM systems of the past, Three Deep advocates a shift.
This shift to a more consumer centric approach involves a consumer dialogue and long-term relationships through understanding consumer needs, a continuous learning database, and more independence. This requires lower costs to maintain and delivers higher sales and gross margins.
By starting with a better understanding of who your customers are and what their needs are, our CRM system enables more efficient targeting. This targeting begins with multi-brand activity, funneling down to key consumer segments, leading to more involved customers and a greater probability of sales resulting in profitable growth.
Our approach to CRM involves utilizing an array of marketing tools including:
This approach also recognizes the importance of the entire marketing mix, which also includes the distribution, product strategy, pricing, research, and product development. Learn more about our CRM approach.
By integrating all of the above facets of marketing strategy, and specifically targeting consumer segments, your approach to customer relationship management will reap the rewards of more loyal customers, better sales, and increased profits.
Why Three Deep?
Our team of talented consultants have years of experience in customer relationship management and are flexible to work with the innovations of the future to ensure that your business is using only the most current CRM practices.
If you believe that your CRM practices need improvement or are interested in learning more about what Three Deep can do to help your business, contact us today by filling out the form below or calling us at 651-789-7701. We look forward to helping you acquire and retain loyal customers.