As companies expand and take on new customers, they will eventually need to evaluate the advantages between continuing to have phone calls answered by receptionist, outsourcing a portion of calls to an answering service, or diverting all or a portion of phone calls to a call center service. There are advantages and disadvantages to all approaches, but we have found that many companies achieve the most success when they utilize our call center services. Here are a few reasons why this is often the best choice for businesses.
Receptionist or Answering Services?
Receptionist
- No after hours phone service
- Lack lead tracking system
- Lack follow up for unset inquiries
- Tend to over?qualify prospects
- Lack best practice methodologies
Answering Service
- Generally a message answering service only
- Lack appointment setting techniques
- Limited product knowledge
- No ability to help the caller immediately
- No follow?up or lead tracking capabilities
Three Deep Provides Trained Call Agents
- Focused on setting QUALIFIED sales appointments
- Professional reps, trained according to industry best practices
- Act as an extension of your marketing and sales team
- Script customized for your business needs
Three Deep Offers a Wide Range of Services
- Inbound calls and outbound sales service
- Appointment setting and confirmation
- After hours service to appointments
- Online leads, website inquires, canvass confirmations, shows and event follow?up
Three Deep Leverages Advanced CRM Technology
- CRM system keeps leads from falling through the cracks
- Non?set leads are nurtured instead of discarded
- Tracking software keeps prospects in the call cycle until the appointment is set
- No leads are wasted or overlooked
Three Deep Tracks Lead Sources
- Lead sources are coded with unique phone numbers
- Individual campaign performance can be tracked for lead volume and percent of closed sales
- Management portal gives you control over viewing the data
- Use the information to optimize advertising spending
